Daniel Hall

Led the Beta Program for next-generation security products, bridging hardware operations and software engineering.

• The Challenge: Early beta data revealed a massive friction point, leading to an unacceptably high failure rate during out-of-box user setup.
• The Solution: Established a daily cross-functional triage process, analyzed failure data, aligned leadership on priorities, and deployed rapid technical fixes.
• The Impact: Improved out-of-box setup success by 65%.

Managed an internal Legal Project Management tool used by cross-functional stakeholders.

• The Challenge: Chaotic feature requests prioritized by stakeholder volume, coupled with a lack of clear onboarding for new users.
• The Solution: Designed a weighted scoring system inside Jira to objectively rank roadmap priorities and developed an info-bubble system for contextual guidance.
• The Impact: Established a predictable, data-driven engineering delivery cadence and improved internal knowledge management.